When you search for LUX Player customer support or service telephone number, it should be clear what you’re looking for exactly—either the IPTV service or the developer of that app. For newcomers, this can be confusing when not knowing the differences between the two and what support each actually provides. Be sure to read the LUX Player IPTV review.
LUX Player has dual roles:
- A media player that helps organize, manage, and stream live TV channels/VOD content
- An IPTV service that uses the media player to deliver live channels and on-demand content to customers
Each one has different responsibilities, so contacting the wrong one wastes one’s time getting the right help they need.
Who Provides Support for LUX?
The LUX IPTV provider is a subscription-based service that processes the LUX Player payment and issues the activation/login credentials. This includes creating and managing the playlist or channel list, and channel/VOD delivery to LUX media player users.
In other words, the IPTV service provides support for what’s being delivered to the LUX media player, such as live channels and on-demand content.
The LUX Player developer provides support for the media player’s technical functions and gives support to IPTV providers using the media player to deliver the content to others.
What Customer Support Can Help With
IPTV Service Provider:
Provides support for:
- Device compatibility
- Playback errors
- Media player installation
Go Here to Visit & Register – Watch TV Online
LUX Media Player Developer
Provides support for:
- Media player functionality
- Bug fixes
- Performance issues & performance
- Version upgrades
- IPTV providers
LUX Developer Website ***IPTV providers only
What IPTV Service Support Handles Instead
IPTV Website:
- Playlist/channel list
- Subscription/trial/renewal/payment issue
- Activation/Login credentials
- Missing & non-working channels/VOD
- Buffering
Is There a Customer Service Telephone Number?
IPTV Website:
For the LUX IPTV service that we tested and reviewed, there is no service telephone number. Some IPTV websites provide phone number w/ voicemail, while others do not. What you will have access to is the chat box that usually has a live chat agent waiting to answer your presell questions and provide customer service support.
There’s no way of telling how many LUX Player IPTV websites are around today. They use different brand names, but they are just a few of them.
Developer’s Website:
As for the developer, there’s also no phone number to make contact. There’s only an email address provided on the developer’s website–see below…
How to Contact Customer Support
IPTV Website:
The chat box is the quickest way to get help. Don’t know if the chat agent will be available 24/7, but you can leave your name and email address for them to reply.
The one we tested has a good response time getting back to you, so there is no long waiting period.
There may be a support email address provided once you become a customer of the service. However, the chat box is the quickest, surest method to use to get answers and support help quickly. If you intend to use the Fire TV Stick, you might want to take a look at Firestick problems.
Developer Website:
There’s only one way to contact the developer, and that’s through the support email address: [email protected]
To be clear… If you are using or going to use an IPTV service that supports LUX Player. You cannot go to the Developer’s website for support. They do not respond to end-users of the IPTV service.
How to Get Faster Help for Common Issues
At the IPTV website, the chat box is the only way to get your questions answered and the help needed for the service quickly.
At the developer’s website, the support email is the only way to make contact: [email protected]
When to Contact Your IPTV Service Instead
There is no set time or office hours. Simply visit the IPTV website and use the chat box to get your questions answered or describe the login issue you are experiencing. Usually, there will be a live chat agent available. If not, leave your name and email address you can reach you. Also, learn about payment errors.
