When you search for LUX Player customer support or service telephone number, it should be clear what you’re looking for exactly—either the IPTV service or the developer of that app. For newcomers, this can be confusing when not knowing the differences between the two and what support each actually provides. Be sure to read the LUX Player IPTV review.
LUX Player has dual roles:
- A media player that helps organize, manage, and stream live TV channels/VOD content
- An IPTV service that uses the media player to deliver live channels and on-demand content to customers
Each one has different responsibilities, so contacting the wrong one wastes one’s time getting the right help they need.
Who Provides Support for LUX?
The LUX IPTV provider is a subscription-based service that processes the LUX Player payment and issues the activation/login credentials. This includes creating and managing the playlist or channel list, and channel/VOD delivery to LUX media player users.
In other words, the IPTV service provides LUX Player customer support for what’s being delivered to the TV player, such as live channels and on-demand content.
The LUX Player developer provides support for the media player’s technical functions and gives support to IPTV providers using the media player to deliver the content to others.
What Customer Support Can Help With
IPTV Service Provider:
Provides LUX Player customer support for:
- Device compatibility
- Playback errors
- Media player installation
Go Here to Visit & Register – Watch TV Online
LUX Media Player Developer
Provides support for:
- Media player functionality
- Bug fixes
- Performance issues & performance
- Version upgrades
- IPTV providers
LUX Developer Website ***IPTV providers only
What IPTV Service Support Handles Instead
IPTV Website with LUX Player customer support for:
- Playlist/channel list
- Subscription/trial/renewal/payment issue
- Activation/Login credentials
- Missing & non-working channels/VOD
Is There A Support Email?
There is no LUX Player customer support email address to be seen on the Wakanda Media website that we are recommending. They heavily rely on their chat box to answer presell questions and provide support help once you register for the trial or subscription.
Sometimes email providers block emails to subscribers, whereas some don’t think to check their Spam or Junk mail folder. The chat box, on the other hand, is a sure way of getting the help you need without a support email.
As for the other important emails from Wakanda Media, we suggest creating an email folder and naming it Wakanda. All of their email in it and save the folder somewhere to easily find later.
Is There a Customer Service Telephone Number?
IPTV Website:
For the LUX IPTV service that we tested and reviewed, there is no service telephone number. Some IPTV websites provide phone number w/ voicemail, while others do not. What you will have access to is the chat box that usually has a live chat agent waiting to answer your presell questions and provide LUX Player customer service support.
There’s no way of telling how many LUX Player IPTV websites are around today. They use different brand names, but they are just a few of them.
Developer’s Website:
As for the developer, there’s also no phone number to make contact. There’s only an email address provided on the developer’s website–see below…
How to Contact LUX Player Customer Support
IPTV Website:
The chat box is the quickest way to get help. Don’t know if the chat agent will be available 24/7, but you can leave your name and email address for them to reply.
The one we tested has a good response time getting back to you, so there is no long waiting period.
There may be a support email address provided once you become a customer of the service. However, the chat box is the quickest, surest method to use to get answers and LUX Player customer support help quickly. If you intend to use the Fire TV Stick, you might want to take a look at Firestick problems.
Developer Website:
There’s only one way to contact the developer, and that’s through the support email address: [email protected]
To be clear… If you are using or going to use an IPTV service that supports LUX Player. You cannot go to the Developer’s website for support. They do not respond to end-users of the IPTV service.
How to Get Faster Help for Common Issues
At the IPTV website, the chat box is the only way to get your questions answered and the help needed for the service quickly.
At the developer’s website, the support email is the only way to make contact: [email protected]. However, the developer is not providing support to subscribers of LUX Player IPTV services. This is not what they do. They provide support to IPTV service providers, so do not contact them. You contact Wakanda Media for help.
LUX Player Support: Response Time
We don’t know if the chat agent is actually available 24-7, 365 days a year. But we do know that there’s usually a live agent available to answer questions and provide LUX Player customer support. Usually, the response can be very quick, like less than a minute. But it can also be a little slow at times when the agent is busy.
You can leave your name and email address, and if no agent is available, they will get back to you later.
When to Contact Your IPTV Service Instead
There is no set time or office hours. Simply visit the IPTV website and use the chat box to get your questions answered or describe the login issue you are experiencing. Usually, there will be a live chat agent available. If not, leave your name and email address you can reach you. Also, learn about payment errors.
Final Thoughts
You won’t find a customer service support email, address, or phone number on the Wakanda Media website. There’s no Telegram or WhatsApp either to send/receive messages. You are left with using the chat box to ask presell questions or get support help from a live agent. This is okay, because you will get assistance from the agent when s/he is online.
We suggest testing the chat box before registering for the service. Test their response time yourself, so you know they are reliable and that a live person is indeed available.
If the chat agent isn’t available, you can still send a message in the chat box and go do something else. You will get a message when the agent is available sooner or later. Remember, Wakanda delivers and controls the content delivery. If LUX Player is not working, generally it’s not the app. Either the issue is on the user side or Wakanda, so contact them. See if they are experiencing an issue or what they can do to help resolve the issue.
When contacting LUX Player customer support (IPTV service) to confirm the issue isn’t on their side, you now know that something is going on your end that needs to be resolved. If, on the other hand, the issue is on their side, then they would have to resolve it.
